Cache-Clearing Instructions

Internet Explorer (6.0)| Netscape (7.02)| Mozilla Firefox

If you close your web browser without logging off the system, you may be caught in a loop of error messages caused from "cached" pages. This is because the computer stores previously visited web pages in its memory and recalls them from memory rather than calling them up fresh every time from the system. To determine if this is your problem, look at the bottom line of the error message page that you are receiving after a log-on failure. If it reads "Message: 33 [STAR User ID "your ID" is already in use.]" then clearing your computer's cache may correct this, as long as 30 minutes has elapsed since the initial failure to log off.

To clear your cache using Internet Explorer:

1. Click on Tools on the top menu bar 2. Click on Internet Options from the drop-down menu
3. Under the section Temporary Internet files, click on Delete Files
4. Click OK on the pop-up box 5. Click OK again to close the Internet Options window

To clear your cache using Netscape Navigator:

1. Click on Edit on the top menu bar 2. Click on Preferences from the drop-down menu
3. Double click on Advanced, to expand this catagory if it is not already expanded 4. Click on Cache underneath Advanced 5. Click on Clear Memory Cache on the right side of the pop-up box 6. Click OK again to close the Preferences window

To clear your cache using Mozilla Firefox:

1. Click on tools on the top menu bar and chose Options from the drop-down menu.
2. Click Privacy Tab, to expand this catagory if it is not already expanded.   3. Click on the Clear Tab in front of the Cache option.       4. Click on the OK button to exit out.